Quality initiatives have been implemented in Sri Balaji Vidyapeeth (SBV) ever since its inception. However, it has gathered momentum during the last few years with the advent of accreditation process enabled by NAAC, NABL, NABH, ISO. With several training programmes, the hospital of Mahatma Gandhi Medical College & Research Institute, SBV seems to be in the forefront towards quality implementation. It is well known that Lean Six Sigma (LSS) principles are used in a wide array of industries to improve the process efficiency by eliminating waste and reducing defects. When applied appropriately, these principles would culminate in gratified customers, besides envisaging enhanced revenue. In the healthcare industry, defects not only affect revenue and customer satisfaction—they can mean the difference between life and death.
On the 11th October 2019, a Memorandum of Understanding was signed by the Principal Director, Product and Process Development Centre, Agra, Ministry of Small and Medium Enterprises, Government of India, Mr Panner Selvam ,Consultant & Six Sigma Trainer Dr VS Manjunath, and Registrar of SBV, Prof AR Srinivasan, in the presence of Medical Superintendent, MGMCRI, Prof V Nirmal Coumare and Vice-Chancellor of SBV, Prof. Subhash Chandra Parija, Dr. Swati Jayant Pawar, Deputy Medical Superintendent, MGMCRI, Dr. Usha Carounanidhy, Director – Accreditations, SBV, Mrs. Asha Suresh Babu, General Manager (Admin.), Mr. Ralph Mathews, Legal Officer, SBV.
Speaking on the occasion, Prof. S.C. Parija said that ”Quality initiatives in the health care system is becoming mandatory. The quality of service means 100 percent and if there is going to be even a negligible lack, it costs the organization a large and also valuable human lives at times. Hence it becomes mandatory that the health care industry mandates quality in all of its services. This memorandum of understanding between SBV and Product & Process Development Centre, Agra would pave a way in ensuring Quality in services offered at all the constituent units of SBV”.
Process and Product Development Centre for technological up-gradation of small scale castings & forging industries were set up at Agra in the latter half of 1985 with the assistance of Govt. of India, Govt. of Uttar Pradesh. & UNDP/ UNIDO. Initially, it was a Government setup under SIDO and later converted into an autonomous body w.e.f. 21st July 1986. The MoU signing was immediately followed by LSS training in Healthcare imparted to 25 personnel of SBV and delegates drawn from across the country.